All service charges are payable following diagnosis, but in advance of technical support services being rendered. In addition to the service plan charges, any local taxes, such as sales tax etc. may be levied as applicable at the time the customer agrees to engage Geeks Corp IT to repair any device.
No service work tied to any support plan shall be undertaken on US National Holidays, Bank Holidays or outside the office hours of Geeks Corp IT, unless by prior arrangement and at additional charge to the customer on a "Per Call Basis" at the standard rates currently in effect.
During the period of any service plan the device being serviced will not be relocated (or) transported from the location of the customer. On termination of any service plan Geeks Corp IT shall have no obligation or liabilities arising out of this agreement and the customer shall have no right to claim any refund or compensation.
The customer shall, by signing the contract or agreeing to the service, provide the following:
- Full and free access to the computer or other device to provide service thereon.
- A working Broadband internet connection.
Any service plan or maintenance contract shall not cover the replacement of hardware components or parts but will be limited to preventive and diagnostic calls meant for the repair and maintenance of the machine and other USB peripherals connected to the Computer.
Under the customer's service plan or maintenance contract the cost of replacement of parts or components needed for repairs shall be borne by the customer at cost.